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Departure airport

Final destination

Which airline did you fly with at the beginning?

First flight number

Did you have any connecting flights?

Connecting flight [#1]

City or airport name

Flight number

Date

Which flight didn't go as planned?

What was your scheduled departure date?

What happened to your flight?

Did you ensure you had the correct documentation?

Before you board the plane, airlines must check that you have the necessary documents for your destination. If you do not, they are entitled to deny boarding and do not have to pay compensation.

Examples of documents you may need to show:

1. Valid passport or other accepted ID
2. Valid visa
3. Proof of return ticket
4. Negative Covid-19 test result
5. Passenger locator form

How many hours late did you arrive at your final destination?

How many days before the departure were you informed about the flight change?

Did you incur any additional expenses, such as accommodation, transfer, or food?

Fill out only if the airline did not reimburse these expenses and you have documents proving payment.

Expenses [#1]

Select the type of expense

Total amount in €

Payment document

Name

Surname

E-mail

How many passengers traveled with you?

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